Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Standard U.S. 48 continental. Outside of the U.S. 5 -15 days.
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Click on Account in Main Menu, select Address. Select Edit on Shipping Address, update information and save.
You will recieve an email or check for tracking number in dashboard.
We do not store credit card info all info is stored with credit card processor.
Sales Tax is charged for items sold in California, USA
For shipping outside the United States Please contact us.
Some items may ship before others.
If you need to swap an item
Returns and Exchanges
We strive to provide quality products. Returns are possible but you are required to send items to our overseas warehouse and cover international shipping.
20 Dolla.com will deal with incorrect or missing products as follows:
a. For incorrect products, 20 Dolla.com offers a full refund or replacement.
b. For products with wrong color, size which doesn’t affect product function, etc., 20 Dolla.com offers a refund or reshipmen of item. You must provide a photos.
c. For parts missing which doesn’t affect product function, 20Dolla.com may refund partially or resend the missing part; for parts missing which affect product function, 20Dolla.com will resend the product only.
d. For accessories, 20Dolla.com will resend the accessories.
e.For size problems, measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.
20Dolla.com offers a full refund or a replacement if packages arrived are badly damaged.
We offer a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
Only Items with an RMA number are authorized for return.
Contact us @ Sales@20dolla.com
Contact us immediately. You are responsible for incorrect address.
For orders cancellation, we offer a full refund before products are processed by warehouses.
a. After payment, POD orders cannot be canceled as it is customized.
b. After payment, video and photo orders cannot be canceled as 20dolla,com has planned and prepared for you after payment.
Only if option is available.